How To Request Digital Remediation Assistance

The 5 Minute Rule

Evaluate each issue individually and apply this rule:

If you can reasonably identify and correct an accessibility issue in five minutes or less using the built-in accessibility tools, then remediate it yourself.

If the issue requires specialized accessibility knowledge, extensive editing, PDF tagging, recreation of complex content, captioning, or more than five minutes of work, submit a Digital Accessibility Remediation Request.

Fix it yourself when...

The issue identified is:

Page structure missing Headings
A simple image requireing alt text
Link has nondescript text
Simple table missing headers
Color contrast
Manual verification of captions required
List formatting
A simple pdf that can be converted to a Canvas Page or Word document
A simple document that can be reviewed in Word
A short powerpoint

Escalate when...

The item includes:

Scanned PDFs that don’t convert to a Canvas Page well in UDOIT
Documents requiring OCR
Complex tables
Large PowerPoints
STEM content, formulas, or scientific notation
Diagrams, charts, or infographics requiring detailed descriptions
Interactive forms
Image-heavy documents
Multi-column layouts
Extensive reading-order problems
Remediation expected to take longer than five minutes
Unsure how to make the resource accessible